Call Center
Tracking of incoming and outgoing calls or messages to a single point of contact for orders, complaints, or suggestions is performed in CALL CENTER, a Web application that enables Customer Service activities.
Regardless of the business vertical in which they work, measuring the performance of the customer service area and its Service Desk, and in turn facilitating the availability of information as a single point of contact is now possible.
With the high configurability, the activities of the area in charge of maintaining a good customer shopping experience are enabled.
Top 10 Differentiators:
- Tracking on-the-fly inbound and outbound calls.
- Scheduled calls program and coverage.
- Generate call and order to be delivered by DSD.
- Agent's Performance visibility.
- Easitly adapatable to commercial processes regardless of vertical, channel or market.
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